Refund policy

Returns & Refunds

We hope you are happy with your purchase. In addition to your statutory rights, we offer a 30-day returns period from the date you receive your order.

Returns

To qualify for a return under our 30-day returns policy, items must be unused, unworn and in their original condition. Please contact us before returning any goods so that we can provide the appropriate return instructions.

Your right to cancel

If you are a consumer purchasing online, you normally have the legal right to cancel your order within 14 days of receiving the goods, without giving a reason. After notifying us of your cancellation, you normally have a further 14 days to return the goods.

These statutory cancellation rights are separate from our additional 30-day returns policy.

Return postage

Unless an item is faulty, damaged, incorrect or otherwise not as described, the customer is responsible for the cost of returning the goods.

If you receive an incorrect, damaged or faulty item, please contact us and we will arrange an appropriate solution at no additional cost to you.

Refunds

Once your return has been received and inspected, we will process the refund to your original payment method. Please allow several working days for your bank or payment provider to process the refund.

Customised and personalised products

The statutory right to cancel does not normally apply to goods that are made to the customer's specifications or clearly personalised, such as products printed, embroidered or manufactured specifically to the customer's requirements.

This does not affect your rights where personalised or customised goods are faulty, damaged, incorrect or not as described.

Cancellations

Orders may be cancelled before processing begins. Once production of a customised or personalised order has started, cancellation may no longer be possible.

Nothing in this policy affects your statutory rights under UK consumer law