Shipping policy

SHIPPING POLICY

Last updated: August 2026

1. UK Delivery

CottonBags.uk currently delivers to addresses within the United Kingdom only. We do not currently offer international delivery through our website.

2. Standard Orders

For standard, non-customised products that are in stock, our usual delivery time is approximately 2–3 working days.

Delivery times are estimates and are not guaranteed. Working days exclude weekends and UK bank holidays.

3. Custom Printed Orders

For products requiring custom printing, our usual production and delivery timeframe is approximately 7–10 working days, unless a different timeframe has been agreed with you.

The production timeframe will normally begin once all necessary artwork, specifications and any required proof approval have been received.

More complex or larger custom orders may require additional production time. Where appropriate, we will advise you of the expected timeframe.

4. Delivery Charges

Applicable delivery charges will be displayed at checkout or otherwise communicated to you before your order is confirmed.

5. Delivery Address

Please ensure that the delivery address and contact information provided with your order are complete and accurate.

We cannot be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

6. Delivery Delays

We make reasonable efforts to dispatch and deliver orders within the estimated timeframes stated above.

Occasionally, delivery may be delayed due to circumstances outside our reasonable control, including courier delays, severe weather, transport disruption or other unforeseen circumstances.

If a significant delay affects your order, please contact us and we will assist you.

For consumer orders, nothing in this policy affects your statutory rights concerning delivery, including applicable rights where goods are not delivered within an agreed or legally required timeframe.

7. Missing or Damaged Deliveries

If your order has not arrived within the expected timeframe, or your parcel arrives damaged, please contact us as soon as reasonably possible.

Please provide your order number and relevant details so that we can investigate the matter.

8. Customised Orders

Customised or personalised products are manufactured specifically to your requirements and may be subject to different cancellation and return rules.

Please see our Return & Refund Policy and Terms & Conditions for further information.

9. Contact Us

For questions regarding delivery or an existing order, please contact:

3Cube UK Ltd trading as CottonBags.uk
Unit 4, Sure Store
Orlando Street
Bolton
BL2 1DU
United Kingdom

Telephone: 01204 326108
Email: info@3cube.co.uk